In most cases, the rooms booked through Hotel Donkey are non-refundable, non-cancellable, non- transferable, and non-modifiable. However, if your reservation is specified as cancellable/refundable during check-out, you may be able to cancel up until the date and time provided in your confirmation. It's important to note that all cancellations, refunds, transfers, and modifications are at the hotel's discretion, unless otherwise specified during checkout. Additionally, there will be a processing fee of 3.5% to cover the costs incurred from the payment processor. Please carefully review the terms and conditions of your reservation before booking.